What is PBX?
PBX (Private Branch Exchange) is a private telephone network used within an organization to manage internal and external calls. It allows employees to communicate internally and externally using shared phone lines, offering features like call routing, voicemail, conferencing, and extensions—all without requiring a separate phone line for each user.
Traditional Analog PBX
Traditional analog PBX is a legacy phone system that uses analog telephone lines and physical switching hardware to route calls within an organization. It provides basic features like call transfer and extensions but lacks advanced functionalities such as VoIP integration, remote access, and scalability, making it less suitable for modern business needs compared to digital or cloud-based PBX systems.
Digital PBX
Digital PBX is a phone system that uses digital signals instead of analog to manage internal and external calls within an organization. It offers enhanced features such as voicemail, call forwarding, conferencing, and better call quality compared to traditional analog PBX, while still relying on on-premise hardware for operation.
IP/VoIP PBX
IP/VoIP PBX (Internet Protocol / Voice over IP Private Branch Exchange) is a modern phone system that uses internet protocol to transmit voice calls instead of traditional phone lines. It allows businesses to make and receive calls over the internet, offering advanced features like video conferencing, call forwarding, voicemail-to-email, and integration with CRM systems—all while reducing costs and improving scalability compared to traditional PBX systems.
Hosted/Cloud PBX
Hosted/Cloud PBX is a phone system where all PBX functionalities are delivered over the internet and hosted by a service provider, eliminating the need for on-site hardware. It offers businesses flexibility, scalability, and cost savings, allowing users to access advanced features like call routing, voicemail, conferencing, and remote connectivity from anywhere using IP phones or softphones.
